Authenticated luxury resale earns top shopper praise for condition photos and secure shipping that make secondhand handbags feel safer than boutiques.
Head-to-head · Preloved Top 21
Fashionphile vs The RealReal: customer ratings compared
Fashionphile and The RealReal are two of the biggest US names for buying and consigning pre-owned luxury. Fashionphile focuses on handbags and accessories and will buy items outright as well as consign them; The RealReal covers a much wider range of designer clothing, jewellery, watches and homeware on consignment. On Trustpilot, Fashionphile averages 4.5 out of 5 and The RealReal 3.9. For sellers, payout terms differ more than the scores suggest, so compare current commission tables before consigning anything valuable.
Head-to-head in 21 words
Fashionphile clearly outscores The RealReal with Trustpilot reviewers, helped by its handbag focus and option to buy pieces outright from sellers.
The numbers
On Trustpilot, Fashionphile averages 4.5 out of 5 against The RealReal’s 3.9, which is 90 against 78 on our 1–100 scale.
| Fashionphile | The RealReal | |
|---|---|---|
| 21words score (1–100) | 90 | 78 |
| Trustpilot average | 4.5 / 5 | 3.9 / 5 |
| Rank in our Preloved Top 21 | 2nd of 21 | joint 9th of 21 |
| Last checked | 2 November 2026 | 2 November 2026 |
Both, in exactly 21 words
This consignment giant keeps mid-high trust from volume buyers seeking authenticated designer finds, despite some intermittent complaints about service and timelines.
What this comparison does not tell you
Trustpilot reviews skew toward people with problems, and buyers and sellers review the same platform for different reasons. A score tells you how often customers report disputes, delays or payout issues, not how good the stock is or how much you will earn.
Source notes as recorded on our Preloved list: Fashionphile: Trustpilot 4.5/5 → 90 — https://www.trustpilot.com/review/fashionphile.com — retrieved 28 Sep 2026 (unchanged). The RealReal: Trustpilot 3.9/5 → 78 — retrieved 28 Sep 2026 (unchanged).
Questions
Which scores higher, Fashionphile or The RealReal?
On Trustpilot, Fashionphile averages 4.5 out of 5 against The RealReal’s 3.9, which is 90 against 78 on our 1–100 scale. In our Preloved Top 21, Fashionphile is 2nd of 21 and The RealReal joint 9th of 21.
Where do these numbers come from?
Each 21words resale site score is the platform’s Trustpilot average out of 5, multiplied by 20. Both were last checked on 2 November 2026, and we re-check every Monday.